Reference

Understand Your x500 Account Agreement

These terms set out the rules that govern every account held with x500, covering how you access the lobby, how transactions are processed via UPI, Paytm and PhonePe…

India-applicable rulesUPI & Paytm termsAccount access conditionsDispute resolution pathData handling standards

Browse Lobby Read FAQ

Browse the Full Scope of These Terms

x500 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every action taken within your x500 account — from the moment you complete registration through every deposit, withdrawal and session in the lobby. Deposits processed via UPI, Paytm or PhonePe are subject to the transaction limits and processing windows described in the

1
payments section of your account dashboard. We may update these terms periodically; when we do, we will notify you through your registered contact details before the changes take effect. Continued use of your account after that notice period constitutes acceptance of the revised terms. Where any
2
provision conflicts with applicable law in India, the legally required standard will prevail and the remaining provisions will stay in force.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear or you need to raise a concern about how they apply to your account, our support team is available around the clock.

Live Chat Open the live chat window from your account dashboard for immediate assistance on terms-related queries. Our agents can walk you through specific clauses and connect you to the relevant account team if escalation is needed.

Email Support Send a detailed query to our support address for matters that require a written record, such as disputes about transaction terms or requests to review an account decision. We respond within one business day.

Help Centre The Help Centre holds a searchable archive of terms explanations, account policy documents, and step-by-step answers to common questions about how these rules apply to UPI, Paytm and PhonePe transactions.

HOW WE OPERATE

See How x500 Handles Your Account

From the data we collect when you register to the way withdrawals are verified before they clear back to your UPI or PhonePe account, every step follows the procedures laid out in…

Data Handling

We collect only the account data required to process transactions, verify identity and meet our legal obligations. We do not sell your personal data to third parties, and you may request a copy of what we hold at any time through the account settings page.

Cookie Policy

Cookies on x500 are used to keep your session active, remember your lobby preferences and measure how pages perform. You can adjust non-essential cookie settings from the cookie banner or your browser controls without affecting your ability to log in.

Account Security

Every account is protected by password hashing and two-factor authentication options. If we detect unusual login activity, we will lock the session and send a verification request to your registered mobile number before restoring access.

Withdrawal Verification

Before a withdrawal clears to your Paytm or UPI account, we run a standard identity check against the documents on file. This typically completes within one business day; delays only occur when documentation needs refreshing.

Retention Schedule

Account records, transaction logs and communication history are retained for the period required by applicable Indian law. After that period expires, data is deleted or anonymised unless you have an open dispute that requires us to keep it.

Requesting Changes

To update personal data, request account closure or submit a correction, write to our support team via the registered email channel. We will confirm receipt within 24 hours and complete the change within the timeframe stated in applicable data rules.

Common Questions About These Terms

The answers below cover the questions we see most often from account holders in India about how these terms apply, what rights you have, and how to act on them. If your question is not here, the support channels above are the right next step.

Access to x500 and the scope of these terms depend on local law where you are located in India. We recommend you confirm that your use is permitted under the rules applicable in your specific state before opening or continuing to use an account.

When we update these terms, we will send a notification to your registered email or mobile number at least seven days before the changes take effect. The updated document will also be published on this page with a clear revision date at the top.

Any pending withdrawal to UPI or Paytm at the time of suspension will be held in your account wallet until the suspension is resolved. Funds are not forfeited during a standard review suspension; they are released once the account review is completed.

Email our support team with your account ID, the transaction reference and a brief description of the issue. We acknowledge disputes within one business day and aim to resolve them within five business days, following the process set out in these terms.

Yes. Submit a data access request through your account settings page or by emailing support with your registered details. We will compile and send your data within the timeframe required by applicable Indian data rules, typically within 30 days.

You may request account closure at any time. Submit the request via email to our support team, and we will process it within three business days. Any verified balance in your wallet will be returned to your linked UPI or PhonePe account before closure is finalised.

These terms are governed by the laws applicable in India. Any dispute that cannot be resolved through our internal process will be referred to the appropriate courts or arbitration body with jurisdiction over matters arising from your use of x500 in India.

Understand Your x500 Account Agreement

Reach Us About These Terms

See How x500 Handles Your Account

Data Handling

Cookie Policy

Account Security

Withdrawal Verification

Retention Schedule

Requesting Changes

Common Questions About These Terms

01 Do these terms apply differently depending on where I am in India?

02 How will I know if these terms change?

03 What happens to my UPI or Paytm transaction if my account is suspended?

04 How do I raise a dispute about a transaction covered by these terms?

05 Can I request a copy of the data x500 holds about my account?

06 What are my rights if I want to close my account?

07 Which law governs these terms and where are disputes resolved?

Related Pages