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How x500 Handles Your Personal Data

At x500, we collect only what we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep your sessions secure.

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x500 How x500 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to request a copy of your data, ask us to correct an error, or raise a concern about how we use your information, our privacy team is reachable through…

Privacy Email Send your data request or privacy concern to our dedicated privacy address. Include your registered account email and the nature of your request so we can verify your identity and act quickly.
Live Chat Support Open the live-chat widget on x500.run and select the Privacy & Data option from the topic menu. Our agents can log your request and escalate it to the privacy team within the same session.
In-Account Request Form Log in to your x500 account, navigate to Settings, then Privacy, and submit a formal data request through the built-in form. This method auto-attaches your account ID, reducing back-and-forth verification steps.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

x500 uses a combination of technical controls and defined retention schedules to keep your data safe and to ensure we are not holding anything longer than necessary.

Data We Collect

We collect your name, email, phone number, and payment references (UPI ID, Paytm-linked mobile) at registration. During sessions we log device type, browser, and IP address to detect unusual access patterns and keep your account secure.

Cookie Usage

Our site uses session cookies to keep you logged in and analytics cookies to understand which pages load slowly on mobile. You can manage or reject non-essential cookies through the cookie banner on your first visit or under Settings at any time.

Account Security Controls

Passwords are stored as salted hashes — we never hold your password in plain text. Two-factor authentication is available and we recommend enabling it. Login alerts are sent to your registered email whenever a new device or location is detected.

Data Retention Schedule

Active account data is retained while your account remains open. If you close your account, transactional records are kept for the period required by applicable financial regulations, after which they are deleted. Non-transactional profile data is removed within 90 days of closure.

Third-Party Sharing

We share your data only with payment processors (UPI, Paytm, PhonePe networks), identity-verification partners, and fraud-prevention services that are contractually bound to protect it. We do not sell your data to advertisers or marketing platforms.

Your Rights & How to Exercise Them

You have the right to access a copy of your data, correct inaccurate records, request deletion where no legal retention requirement overrides it, and withdraw consent for optional processing. Submit any of these requests through the privacy contact paths listed on this page.

Your Privacy Questions, Answered Clearly

These are the questions we receive most frequently about how x500 handles personal data. If your question is not covered here, use any of the contact paths above to reach our privacy team.

We collect your full name, email address, phone number, and date of birth for identity verification. When you make a deposit, we record the payment reference — such as your UPI transaction ID or Paytm-linked mobile number — to reconcile the transaction with your account.

Yes. Submit a data-access request via email, live chat, or the in-account form. We will compile a structured record of all personal data tied to your account and deliver it to your registered email within 30 days of verifying your identity.

Session cookies are essential for keeping you logged in and cannot be disabled without breaking account access. Analytics and preference cookies are optional — you can reject or withdraw consent for these through the cookie settings panel available on our site.

We share data only with payment processors (UPI, Paytm, PhonePe networks), identity-check providers, and fraud-detection services. All third parties are bound by data-processing agreements that restrict them from using your data for any purpose beyond the service they provide to us.

Transactional records are retained for the period mandated by applicable financial regulations. Non-transactional profile data — such as saved preferences and marketing consents — is deleted within 90 days of account closure, provided no ongoing dispute or regulatory inquiry requires us to hold it.

Contact our privacy team immediately via live chat or email. We will place a security hold on your account, investigate the session logs, and notify you of our findings within 72 hours. Changing your password and enabling two-factor authentication is strongly advisable in the meantime.

Submit a deletion request through the in-account Privacy form or by email. We will remove data that is not subject to a legal retention requirement. Where retention is required by law, we will confirm exactly which records must be kept and for how long, so you have full clarity.

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